LIMITED LIABILITY COMPANY “CITY SMILE”, represented by Director Pavlo Yukhymovych Holubenko, acting on the basis of the Charter (hereinafter referred to as the “Contractor”), and the individual who has contacted the Contractor for dental services (jointly referred to as the “Parties” and individually as the “Party”) have concluded this agreement as follows.
1. GENERAL PROVISIONS1.1. In accordance with Articles 633, 634, 641 of the Civil Code of Ukraine, this Agreement is a public agreement (public offer) containing all essential conditions for the provision of dental services by the Contractor and offers an unlimited number of individuals (Patients) to receive dental services under the terms defined herein.
1.2. The terms of this Agreement are the same for all Patients, except for those who are granted benefits under Ukrainian law, if any.
1.3. The Contractor has no right to refuse to conclude this Agreement if it has the opportunity (including technical, staffing, organizational, etc.) to provide dental services to the Patient.
1.4. The Agreement is binding for the Contractor from the moment it is published on the Contractor’s website.
1.5. The Patient, by orally or in writing requesting dental services from the Contractor’s medical institution, accepts (agrees to) all the terms of this Agreement, and the date of the first request, with the consent of the Parties, is considered the date of the Agreement’s conclusion.
1.6. An additional confirmation of the Agreement’s conclusion may be the Patient’s confirming actions: signing the treatment plan, actual use of the services, payment of the invoice, etc.
1.7. The Patient is deemed to be familiar with the Agreement at the time of its conclusion.
1.8. Changes to this Agreement are made by the Contractor unilaterally and published on the Contractor’s website and in printed form at the Contractor’s medical institution (at the reception and/or in the Consumer’s Corner). In case of discrepancies between the terms of this Agreement published on the website and those in printed form at the institution, the printed version takes precedence.
1.9. In case of changes to this Agreement (including new service rates), the Contractor must notify Patients 30 days before the intended implementation date by placing an announcement on the website and at the reception desk of the medical institution. The announcement about new tariffs must also be posted at the institution for 2 months after implementation.
1.10. If the Patient disagrees with the changes, they must terminate the Agreement within one week from the moment they became aware or should have become aware of the changes. Continued use of the Services confirms the Patient’s acceptance of the changes.
1.11. The Contractor confirms it has all the necessary licenses for conducting medical practice in accordance with this Agreement and bears responsibility for any violation of the Patient’s rights in the course of performance. The Contractor provides dental services under a medical license issued by the Ministry of Health of Ukraine on 01.01.2018, No. 123.
1.12. If Ukrainian legislation establishes rules contrary to this Agreement, the legal norms shall prevail.
In this Agreement, the following terms and definitions shall be interpreted as follows:
2.1. Dental Service – a specific action or a set of actions carried out by medical personnel at the Contractor’s Facility aimed at the prevention, diagnosis, treatment, or rehabilitation of the Patient’s diseases, pathologies, or conditions.
2.2. Patient – an individual who has contacted the Facility to receive dental services and has entered into an agreement with the Contractor for the provision of such services. If the consumer of the Services is a minor or legally incapable person, the rights and obligations defined for the Patient shall be assumed by their legal representative.
2.3. Medical Center (hereinafter – the Facility) – a healthcare institution established by the Contractor and located at: 18 V. Lypkivskyi Street, Kyiv.
2.4. Contractor’s Website – the web page located at citysmile.ssf.com.ua, which serves as the official source of information for Patients regarding the Contractor and the services it provides.
2.5. Attending Physician – a doctor employed by the Contractor who provides dental services to the Patient at the Facility.
2.6. Treatment Plan – a set of preventive, diagnostic, therapeutic, and rehabilitation procedures and medical manipulations individually selected by the physician for each Patient and agreed upon with the Patient, necessary to achieve positive treatment outcomes. The plan includes treatment stages and their cost according to prices valid on the date of the plan’s creation.
2.7. Visit Schedule – a schedule of appointed dental services indicating the list of services, calendar date, and exact time when the Patient must arrive at the Facility to receive such services. The schedule is signed by the Patient and is binding.
2.8. Informed Consent – the Patient’s consent to medical intervention, documented either by signing a specific form approved by the Contractor or through corresponding wording in medical records (e.g., medical card).
2.9. Rules – the Rules for patient conduct and service at the Facility, approved by the Contractor and mandatory for the Patient. The Patient is required to familiarize themselves with these Rules prior to concluding the Agreement.
3.1. The Contractor undertakes, upon request and agreement with the Patient, to provide the Patient (or the person in whose interest this Agreement is concluded) with one or more paid dental services from the Contractor’s List of Medical Services, in accordance with the established diagnosis (hereinafter – the Services), and the Patient undertakes to accept and pay for the Services under the terms set forth in this Agreement.
3.2. The scope, type, cost, and schedule for the provision of Services are determined taking into account the Patient’s health condition, medical indications, the Patient’s wishes, and the Contractor’s technical capabilities.
3.3. Based on the results of the initial examination, the attending physician establishes a preliminary diagnosis, determines the methods and possible treatment options, anticipated outcomes, risk levels and possible complications, and provides the Patient with detailed information.
3.4. Following the initial examination, the physician prepares a Treatment Plan, which defines the scope of Services and their estimated cost, agreed upon by both Parties. A prerequisite for the execution of this Agreement is the Patient’s consent to the proposed Treatment Plan, confirmed by the Patient’s signature.
3.5. During the term of the Agreement, the Parties may prepare multiple Treatment Plans (in which case the conditions of the additional Treatment Plan shall supplement the previous one) or amend an existing Treatment Plan.
3.6. The Patient agrees that if it becomes necessary to undergo additional examinations or consult a specialized medical professional not employed by the Contractor, they must do so within the timeframe specified by the Contractor and pay for such services according to the tariffs of the respective medical institutions.
4.1. Services are provided at the Contractor’s medical institution – the Facility – in accordance with the Rules, using certified equipment and medical products and materials authorized for use.
4.2. The Attending Physician is appointed by the Contractor with the Patient’s consent.
4.3. Services are provided based on the Patient’s Informed Voluntary Consent to undergo diagnostics, treatment, surgery, or anesthesia. This consent is formalized in the manner prescribed by Ukrainian legislation and may also be documented using a form established by the Contractor prior to the first Service or prior to Services from a list defined by the Contractor. The Parties agree that signing informed consents is a mandatory condition for the start of Services.
4.4. Services are provided by prior appointment, which can be made by phone. Services without prior appointment are possible only if there are no other scheduled Patients for the specified time. The date and time of each Service are agreed upon verbally or in writing (by signing the Visit Schedule) by the Contractor and the Patient.
4.5. The date and time of any Service may be changed by the Patient prior to the scheduled time of that Service.
4.6. In case of being late, the Patient must notify the Facility’s administrator in advance. If the delay disrupts the appointment schedule, the Patient will be assigned a new appointment at the Contractor’s discretion.
4.7. The date and time of any Service may be changed by the Contractor in the following cases:
4.7.1. If the Patient’s health condition before the Service makes its provision impossible or significantly increases the risk of complications, life-threatening conditions, or other severe or negative consequences.
4.7.2. The occurrence of force majeure circumstances that prevent the Contractor from providing the Service.
4.8. The Contractor shall not disclose to third parties any information regarding the Patient’s illness, medical examinations, checkups and their results, or the Patient’s personal and family life, that becomes known during the execution of this Agreement, except in cases provided by Ukrainian law.
5.1. The cost of Services under this Agreement is determined based on their scope and the Contractor’s approved tariffs. The tariffs have the legal status of an agreed price.
5.2. The preliminary cost of Services is specified in the Treatment Plan and does not include the cost of treating hidden pathologies that may be discovered during treatment. The prices stated in the Treatment Plan are valid during the term specified therein. After this term, the cost of Services is determined based on the current tariffs at the time of service provision.
5.3. Services are paid for by the Patient using one of the following methods of their choice:
(a) cash payment to the Contractor’s cashier;
(b) payment by bank card using the Contractor’s POS terminal;
(c) payment of invoices via bank transfer.
5.4. Services must be paid for by the Patient on the day of provision — either before or immediately after the Service — in the amount of the full cost of the Service provided at the specific visit.
5.5. The Patient may make an advance payment for the Services specified in the Treatment Plan. The cost of Services paid in advance shall not be subject to change in the event of tariff revisions and shall remain at the rates effective on the date of payment.
5.6. For specific Services that require the Contractor to incur upfront costs (e.g., individual orders for treatment constructions from third parties), the Patient shall make a mandatory prepayment of 50% of the cost of such constructions. The amount and due date for prepayment may be specified in the Treatment Plan and/or the corresponding invoice provided in advance.
5.7. Non-cash payment Services are provided only upon 100% prepayment.
5.8. If the total cost of all provided Services exceeds the prepayment, the Patient must settle the remaining amount no later than the last day of service provision.
5.9. If the Patient lacks sufficient funds to pay for Services, the debt may be formalized through a supplementary agreement for deferred payments.
5.10. Insurance-covered treatment is provided only if the Contractor has entered into a valid agreement with the insurance company.
5.11. The Patient may be granted a discount on the cost of Services. The amount of such a discount is determined by the Contractor’s internal procedures.
5.12. If, during the provision of Services, adjustments are required (e.g., additional Services or changes to the Treatment Plan), the final cost of Services shall also be adjusted accordingly. These changes must be agreed upon by the Parties before the additional or modified Services are rendered. The Patient has the right to refuse the adjustments and continue treatment under the previously agreed Treatment Plan. If refusal makes further treatment medically impossible, the Contractor may terminate this Agreement unilaterally, and the Patient must pay for the Services actually received. If the Patient does not object to the proposed changes, the Services will continue under the updated terms and a new or supplementary Treatment Plan shall be signed.
5.13. If the Services are not fully provided due to the Contractor’s fault, the Patient shall be refunded for the unused and prepaid Services within seven working days after submitting a corresponding written request.
5.14. If Services (or part of them) cannot be provided due to the Patient’s failure to appear or refusal to continue treatment, or due to the Patient’s breach of this Agreement and/or the Rules, the Contractor shall refund the actual costs incurred and expenses for treatment constructions within seven working days upon the Patient’s request.
5.15. The Patient has no right to refuse payment for agreed and actually provided Services.
5.16. In all cases where the cost of Services is not explicitly stated in the Treatment Plan, including cases where the Services listed in the Treatment Plan are not fully provided, the cost is determined based on the Contractor’s current tariffs.
5.17. The total cost of Services under this Agreement is determined as the sum of all Services provided to the Patient.
5.18. The provisions of this section regarding payment do not apply to cases where medical services are paid for by insurance companies under voluntary health insurance agreements or by third parties. Any Services may be paid for by a third party under a separate agreement with the Contractor.
6.1. The acceptance and transfer of provided Services shall be carried out either verbally or, upon request of the Contractor or the Patient, by executing a Service Acceptance Certificate (hereinafter – the Certificate), which is prepared by the Contractor in two copies and presented to the Patient for signature.
6.2. The Patient must sign both copies of the Certificate or provide a written reasoned refusal to sign it.
6.3. If the Patient does not provide a written reasoned refusal to sign the Certificate, the Service shall be deemed properly rendered by the Contractor and duly accepted by the Patient.
6.4. If a written reasoned refusal is submitted, the Contractor shall review it within fourteen (14) calendar days and inform the Patient in writing of the results.
6.5. If multiple Services are provided to the Patient, the Contractor may prepare one Certificate in two copies listing all provided Services.
7.1. The Patient has the right to:
7.1.1. Join this Agreement under the conditions offered by the Contractor.
7.1.2. Receive full information about the medical services provided by the Contractor before requesting such services.
7.1.3. Agree with the Contractor on the estimated cost of Services by signing the Treatment Plan.
7.1.4. Receive Services of appropriate quality.
7.1.5. Obtain accurate and complete information about their health status, including access to relevant medical documents held by the Contractor.
7.1.6. Be informed about contraindications, possible complications and risks (including those to life and health), and the expected prognosis of the condition being treated.
7.1.7. Choose a treatment method based on the recommendations of the attending physician, provided several options are offered, after reviewing the examination results, diagnosis, treatment methods, associated risks, advantages and disadvantages, and potential complications.
7.1.8. Request a change of the attending physician.
7.1.9. If the Treatment Plan or estimated cost of Services is changed during the treatment, the Patient has the right to:
(a) agree with the new or additional Treatment Plan and its cost;
(b) refuse the proposed changes and continue treatment under the previously agreed terms;
(c) terminate the Agreement and settle accounts for the Services actually provided.
7.1.10. Confidentiality regarding their health status, the fact of seeking medical assistance, diagnosis, and all related medical information.
7.1.11. Have deficiencies in the provided Services corrected during the warranty period.
7.1.12. Address the Contractor with proposals, complaints, feedback, etc. concerning the Services received.
7.1.13. Refuse to receive a Service (or part thereof) at any time during the term of the Agreement, having first paid for all Services actually provided up to the point of refusal.
7.2. The Contractor has the right to:
7.2.1. Make changes to this Agreement and to the list and pricing of Services.
7.2.2. Conduct promotions, provide discounts and additional benefits on Services.
7.2.3. Receive payment for provided Services in accordance with this Agreement.
7.2.4. Collect, store, and process the Patient’s personal data in accordance with the legislation of Ukraine on personal data protection.
7.2.5. Modify the Treatment Plan as needed, with the prior consent of the Patient.
7.2.6. Independently assign medical personnel to provide Services to the Patient.
7.2.7. In emergency or unforeseen situations or complications during medical procedures, independently determine the necessary actions to resolve such conditions.
7.2.8. Provide limited information about the Patient’s condition and restrict access to certain medical records if disclosure may negatively affect the Patient’s health or treatment process.
7.2.9. Record telephone conversations with the Patient.
7.2.10. Conduct photo and/or video recording of the Services provided and use anonymized results for advertising, marketing, educational, or other lawful purposes.
7.2.11. Reschedule a visit due to unforeseen absence of the doctor or assign a different physician with the Patient’s consent.
7.2.12. In case of the Patient’s delay, unilaterally reschedule or cancel the Service.
7.2.13. Refer the Patient to other specialized medical professionals or institutions for diagnosis clarification or treatment planning.
7.2.14. Refuse to initiate or continue Services in the following cases:
(a) refusal of the Patient to sign informed consents or complete health questionnaires;
(b) presence of debt owed by the Patient until full repayment;
(c) discovery of conditions that cannot be treated at the Facility due to licensing, qualification, or equipment limitations, or refusal of the Patient to treat such conditions;
(d) the Patient being under the influence of alcohol, drugs, or other conditions that hinder quality service;
(e) the Patient’s failure to appear at the agreed date and time.
7.2.15. Refuse to provide Services (if doing so does not endanger the Patient’s life) in the following cases:
(a) providing false or incomplete personal or health data;
(b) existence of medical contraindications for the proposed treatment methods;
(c) refusal by the Patient to undergo necessary examinations;
(d) insistence on the use of drugs or treatments not approved in Ukraine;
(e) non-compliance with the doctor’s instructions or treatment schedule;
(f) violation of the Rules for patient conduct and service at the Facility.
8.1. The Patient undertakes to:
8.1.1. Familiarize themselves with the Contractor’s tariffs, Rules, and warranty obligations prior to entering into the Agreement.
8.1.2. Arrive at the Facility on the date and time scheduled for the provision of Services.
8.1.3. Notify the Facility in advance in case of an objective inability to attend an appointment or procedure.
8.1.4. Strictly follow the Rules of the Contractor while on the Facility’s premises.
8.1.5. Before the start of Services, inform the attending physician of all medications being taken, as well as any known illnesses, conditions, allergies or specific reactions to medications or foods, and any other essential information about their health.
8.1.6. Promptly and accurately follow oral or written prescriptions and recommendations of the attending physician, adhere to the Treatment Plan, and attend additional examinations, follow-up, and preventive checkups as scheduled.
8.1.7. Provide original or copy documents containing health-related information needed for the provision of Services.
8.1.8. Notify the attending physician of any improvement or deterioration in health, appearance or disappearance of symptoms, or any changes in health status during the treatment period.
8.1.9. Accept the Services rendered of proper quality and sign the Acceptance Certificates.
8.1.10. Pay for Services in the manner and under the terms specified in this Agreement.
8.1.11. Pay for any additional Services not previously agreed upon if they were provided by the Contractor to prevent harm to the Patient’s life or health.
8.1.12. Sign informed consents for diagnostics, treatment, and anesthesia, as well as the Contractor’s questionnaires.
8.1.13. Follow the usage guidelines for installed treatment constructions, and in case of damage (regardless of the cause) or complications, notify the Contractor within 24 hours or as soon as possible.
8.2. The Contractor undertakes to:
8.2.1. Conduct, upon agreement with the Patient, an initial examination to establish a preliminary diagnosis, determine the necessary scope of treatment, calculate treatment costs, and inform the Patient of the findings.
8.2.2. If additional diagnostic methods are required to confirm the final diagnosis, perform them, or if not possible, refer the Patient to another healthcare provider or specialist.
8.2.3. Provide high-quality Services in accordance with the confirmed final diagnosis, Treatment Plan, and agreed-upon cost.
8.2.4. Ensure the Patient receives all necessary Services under the Agreement and the agreed Treatment Plan.
8.2.5. Maintain appropriate and safe conditions for the Patient’s stay at the Facility.
8.2.6. Use the most effective and least painful treatment methods based on medical indications.
8.2.7. Inform the Patient about any circumstances that may arise and lead to increased Service scope, as well as possible risks or complications during treatment.
8.2.8. In case of changes during treatment, agree with the Patient on an additional or new Treatment Plan and its estimated cost.
8.2.9. Provide medical prescriptions and recommendations to the Patient after rendering Services.
8.2.10. Provide, upon request, information on the Contractor’s working hours, terms, and conditions for the provision of Services.
8.2.11. Upon completion of treatment, provide – upon the Patient’s request – a summary from the medical card, copies of test results, certificates, or digital media by agreement.
8.2.12. Ensure absolute confidentiality of the Patient’s health data, examination and diagnostic results, and private or family-related matters.
8.2.13. Use only medical products and devices authorized for use in Ukraine.
8.2.14. Maintain and store medical records and reporting documentation in accordance with Ukrainian legislation.
9.1. Services are provided by medical personnel of the Facility who possess the appropriate specialized education and meet the unified qualification requirements in accordance with the legislation of Ukraine. Certain types of Services may be rendered by different medical specialists of the Contractor.
9.2. Services are provided in accordance with industry standards in the field of healthcare and/or clinical guidelines and protocols approved by the Ministry of Health of Ukraine.
9.3. The quality of the provided Services must comply with the requirements of Ukrainian legislation.
9.4. Services must be safe for the Patient’s health.
9.5. Quality control of medical care provision shall be carried out in cases, in the manner, and within the timeframes established by the legislation of Ukraine.
10.1. The Contractor guarantees the quality of the Services provided. A warranty is granted for those types of Services listed in the Contractor’s approved warranty list. Information about warranty obligations is available in the Consumer Information Corner.
10.2. If, based on agreement with the Treatment Plan, the Patient insists on undergoing medical interventions whose success is highly uncertain or whose effect is unlikely to be lasting, or if the Patient seeks to achieve non-standard aesthetic preferences, the warranty does not apply. In such cases, the Patient shall sign a written statement acknowledging refusal of warranty obligations and awareness of possible negative consequences.
10.3. All defects, shortcomings, or other deficiencies in the Services identified by the Patient during the warranty period shall be rectified by the Contractor free of charge within a period agreed upon by the Parties, provided that:
10.3.1. The Patient complies with all medical recommendations, including dietary restrictions and oral hygiene requirements;
10.3.2. The Patient uses the results of Services (e.g., prosthetic or orthodontic constructions, restored teeth, etc.) properly and avoids injuries or mechanical damage;
10.3.3. The Patient appears on time for follow-up visits;
10.3.4. The Patient attends scheduled check-ups;
10.3.5. The Patient contacts the Facility for correction of deficiencies immediately, and no later than three days from the moment of their discovery.
10.4. If the Patient fails to comply with any of the conditions specified above, the Contractor’s warranty obligations shall be void, and the Patient shall forfeit the right to make claims related to service quality during the warranty period.
10.5. The warranty does not cover normal wear and tear or damage caused by abnormal or improper use, negligence, or accidents.
11.1. By accepting this Agreement, the Patient provides the Contractor with consent to collect, process, and use the Patient’s personal data to the extent and by the means provided by current legislation of Ukraine, as well as to enter such data into the Contractor’s local information system.
11.2. The processing of personal data under this Agreement is carried out exclusively for healthcare purposes, establishing a medical diagnosis, ensuring treatment, or providing medical services. The Contractor undertakes to ensure the confidentiality and security of the Patient’s personal data during processing. Contractor’s personnel process personal data exclusively within the scope of their professional duties and are obliged not to disclose any personal data entrusted to them or obtained in connection with the performance of their professional, service, or employment duties.
11.4. The Patient grants consent to the Contractor to use the contact details provided by the Patient for the purposes of communicating with the Patient, including sending medical, informational and/or promotional messages, including those containing personal and confidential information about the Patient. Upon the Patient’s written request, their contact information shall be excluded from mailing lists used for informational and promotional purposes.
12.1. For the purposes of this Agreement, confidential information shall include the fact of the Patient’s request for medical assistance, the established diagnosis, the list of provided Services, as well as any other information that, in accordance with applicable law, constitutes confidential (restricted access) information.
12.2. The Parties undertake to maintain the confidentiality of any information obtained during the execution of this Agreement.
12.3. The Parties agree that the confidentiality obligations provided in this section are perpetual and shall remain in force even after the termination or expiration of this Agreement.
13.1. The Parties shall be held liable for failure to fulfill or improper fulfillment of their obligations under this Agreement in accordance with the current legislation of Ukraine and the provisions of this Agreement.
13.2. The Patient is responsible for the accuracy of information provided about their health, for complying with medical recommendations, and for timely payment for the Services received.
13.3. The Contractor is responsible for the quality and safety of the Services rendered.
13.4. If deficiencies (deviations) in the quality of medical care are identified during clinical and expert assessment, the Contractor shall pay a penalty equal to 50% (fifty percent) of the cost of the Services rendered with deficiencies.
13.5. If the Patient is late by more than one hour or fails to appear at the agreed date and time for the provision of Services, the Patient shall pay the Contractor a penalty of 30% (thirty percent) of the cost of the missed Services.
13.6. In case of delayed payment for Services, the Contractor has the right to demand from the Patient a penalty in the amount of double the National Bank of Ukraine’s discount rate applied to the overdue amount for each day of delay. If the delay exceeds 30 (thirty) days, the Contractor may additionally demand a fine equal to the overdue amount.
13.7. The following shall not be considered as evidence of inadequate quality of Services provided by the Contractor:
13.7.1. Complications or side effects resulting from the biological characteristics of the Patient’s body, the probability of which cannot be completely excluded by existing knowledge and technologies, provided that Services were rendered in accordance with applicable standards and procedures;
13.7.2. Discomfort caused by specific medical methods and representing a natural reaction of the body to physical or chemical influence of medications, which lasts for a reasonable period and about which the Patient was informed in advance by the attending physician;
13.7.3. Complications that occur after the provision of Services due to the Patient’s gross non-compliance with the physician’s recommendations.
13.8. The Contractor is released from liability for the outcome of the Services or for any harm caused to the Patient’s health in the following cases:
13.8.1. Non-compliance by the Patient with the physician’s instructions, Treatment Plan, or recommendations;
13.8.2. Failure to appear or late appearance for scheduled appointments or medical checkups;
13.8.3. The Patient’s refusal to continue treatment and/or early termination of the Agreement;
13.8.4. Failure to inform or delayed informing of the Contractor about essential health information (medical history), harmful habits, or provision of knowingly false data;
13.8.5. Receiving medical care at other healthcare institutions or from other medical professionals;
13.8.6. Failure to inform the physician in a timely manner about complications arising during the term of the Agreement;
13.8.7. Use of medical products or medications not prescribed by the Contractor’s physicians or of inappropriate quality;
13.8.8. Allergic reactions or intolerance to approved medical products or materials;
13.8.9. Development of diseases or pathologies unrelated to the Services provided under this Agreement.
13.9. The Patient acknowledges that modern medicine is not an exact science, and therefore diagnostics and treatment cannot guarantee an exact or positive result. The Patient understands that due to the limitations of modern medicine, the complexity of diagnosing and treating certain conditions, and the uniqueness of each individual, the Services provided by the Contractor may not produce the expected result or may even lead to a deterioration of health, even if rendered in accordance with medical standards and protocols and absent from relevant professional literature.
14.1. The Contractor shall be released from liability for failure to perform or improper performance of obligations under this Agreement in the event of force majeure circumstances that did not exist at the time of the conclusion of the Agreement and arose beyond the Parties’ control (such as accidents, disasters, natural catastrophes, civil unrest, strikes, terrorist acts or operations, anti-terrorist operations, fires, lightning strikes, explosions, power outages, interruptions in the supply of natural gas or drinking water, equipment or system failures, temporary incapacity of doctors or other medical staff).
14.2. The Patient shall be released from liability for failure to perform or improper performance of obligations under this Agreement in the event of force majeure circumstances that did not exist at the time of the conclusion of the Agreement and arose beyond the Parties’ control (such as civil unrest, strikes, terrorist acts or operations, anti-terrorist operations, fires, lightning strikes, explosions).
14.3. A Party that is unable to fulfill its obligations under this Agreement due to the occurrence of force majeure must notify the other Party within three (3) calendar days from the moment such circumstances arise.
15.1. In the event of any disputes or disagreements, the Parties agree to resolve them through mutual negotiations and consultations.
15.2. If the Parties fail to reach an agreement, disputes (disagreements) shall be resolved in court in accordance with the legislation of Ukraine.
16.1. This Agreement comes into effect from the date of its conclusion and remains valid for an indefinite period until terminated by either Party in accordance with the procedure set forth herein.
16.2. The confidentiality provisions of this Agreement shall remain in effect indefinitely.
16.3. All deadlines for the provision of Services as part of the Treatment Plan are approximate and may be adjusted depending on the Patient’s health and other objective or subjective factors.
16.4. This Agreement may be terminated early in the following cases:
16.4.1. By mutual consent of the Parties through execution of an Addendum on Termination.
16.4.2. At the initiative of the Patient, by submitting a written notice to the Contractor at least 10 days prior to the intended termination date. The Agreement shall be considered terminated on the date indicated in the notice.
16.4.3. At the initiative of the Contractor in case of the Patient’s violation of the Agreement and/or the Rules, provided that all necessary measures are taken to prevent harm to the Patient’s health due to such termination. The Contractor shall notify the Patient in writing of the reasons and the date from which the Agreement is considered terminated. If the Patient is unreachable, the notice is sent to the address provided in the Agreement. The Agreement is deemed terminated on the date indicated in the Contractor’s notice.
16.5. The Parties unconditionally agree that the Patient’s details shall be deemed to be the information provided in the Treatment Plan and medical record.
16.6. The Patient understands and agrees that all information posted on the Contractor’s online resources is for informational and advisory purposes only and cannot be interpreted as medical advice or instruction for application to the Patient’s case.
16.7. The Rules of stay and service at the Facility, current tariffs for medical services, and the Contractor’s warranty obligations are approved by the Contractor and posted on the website, in the Facility’s Consumer Information Corner, and are available upon the Patient’s first request.
16.8. On all documents related to the conclusion and execution of this Agreement that require the Patient’s signature, the Patient shall also write their surname and initials by hand next to the signature.
LIMITED LIABILITY COMPANY “CITY SMILE”
Legal entity code: 38894550
03035, Kyiv, 18 V. Lypkivskyi Street, Office 6
Bank account: 26007052624690
Bank code (MFO): 320649
Phone: +38 (044) 227-18-09
Director: Pavlo Yukhymovych Holubenko
